Privacy Policy

Cassandra Labs
A Division of Pinnacle Technologies
Unit 114, Corinthian Executive Regency
Ortigas Center, 1605 Pasig City, Metro Manila
Philippines

Effective Date: August 5, 2025
Last Updated: August 14, 2025

1. Introduction

Cassandra Labs ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or subscribe to our e-newsletter. By accessing our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)

• Company name and job title

• Professional background and interests

• Communication preferences

• Any information you voluntarily provide through forms, surveys, or correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data

• Browser type and version

• Operating system

• Pages visited and time spent on our site

• Referring website addresses

• Device information and screen resolution

• Cookies and similar tracking technologies

2.3 E-Newsletter Information

When you subscribe to our e-newsletter, we collect:

• Email address

• Name (if provided)

• Subscription date and preferences

• Email engagement metrics (opens, clicks, unsubscribes)

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our artificial intelligence and software solutions

• Sending our e-newsletter and marketing communications

• Responding to inquiries and providing customer support

• Analyzing website usage and improving user experience

• Complying with legal obligations

• Detecting and preventing fraud or security breaches

• Conducting research and development for our AI solutions

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, our legal basis for processing personal data includes:

• Consent: For newsletter subscriptions and marketing communications

• Legitimate Interests: For website analytics and business development

• Contract Performance: For providing requested services

• Legal Compliance: For meeting regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist in:

• Website hosting and maintenance

• Email marketing and newsletter distribution

• Analytics and data analysis

• Customer relationship management

• Payment processing (if applicable)

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.

5.4 Parent Company

As a division of Pinnacle Technologies, we may share information within our corporate family for business purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data

• Regular security assessments

• Access controls and authentication

• Employee training on data protection

• Secure data transmission protocols

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods:

• E-newsletter subscriptions: Until you unsubscribe or request deletion

• Website analytics data: Up to 24 months

• Customer service inquiries: Up to 3 years

• Legal compliance records: As required by applicable law

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information

• Restriction: Request limitation of processing under certain circumstances

• Objection: Object to processing based on legitimate interests

• Data Portability: Request transfer of your data to another service provider

8.2 Marketing Communications

• Unsubscribe: Use the unsubscribe link in our emails or contact us directly

• Preference Management: Update your communication preferences at any time

8.3 Exercising Your Rights

To exercise these rights, please contact us at contact@cassandralabsph.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. Types of cookies we use:

• Essential Cookies: Required for website functionality

• Analytics Cookies: Help us understand how visitors use our site

• Marketing Cookies: Used for targeted advertising and measuring campaign effectiveness

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

If you are located outside the Philippines, please note that your information may be transferred to and processed in the Philippines. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending notification via email to newsletter subscribers

• Updating the "Last Updated" date at the top of this policy

14. Data Protection Officer

For privacy-related inquiries or concerns, please contact our Data Protection team:

Email: contact@cassandralabsph.com
Subject Line: Privacy Inquiry
Address:
Cassandra Labs - Privacy Office
Unit 114, Corinthian Executive Regency
Ortigas Center, 1605 Pasig City, Metro Manila
Philippines

15. Compliance and Regulatory Information

Cassandra Labs is committed to compliance with applicable privacy laws, including but not limited to:

• Republic Act No. 10173 (Data Privacy Act of 2012) - Philippines

• General Data Protection Regulation (GDPR) - European Union

• California Consumer Privacy Act (CCPA) - United States

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cassandra Labs
Unit 114, Corinthian Executive Regency
Ortigas Center, 1605 Pasig City, Metro Manila
Philippines

Email: contact@cassandralabsph.com
Website: www.cassandralabsph.com

This Privacy Policy is effective as of the date specified above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.